Support Options

To ensure secure access to district-issued Microsoft 365 accounts (including Teams), students must meet one of the following requirements:

• Use two-factor authentication (2FA) when logging in from a personal device, or
• Log in using a district-issued device, which has built-in security measures.

If a student chooses to use a personal device, they must set up an app-based authenticator to enable two-factor authentication. This authenticator is essential for maintaining account security when not using a district device.

👉 [Click here to view the Authenticator Setup Guide]
This guide walks you through the steps to set up an authenticator on a student’s account. Please note:

• The initial setup must be completed on a district-issued device.
• Once configured, the authenticator allows secure access to Microsoft 365 from personal devices.
• The guide includes detailed instructions, requirements, and important considerations for using an app-based authenticator.

There are two types of wireless technologies commonly used to connect devices:

• Mobile carrier wireless (cellular networks)
• Wi-Fi wireless (provided by the district)

The district provides Wi-Fi access for data communication only. For security reasons, Wi-Fi calling is not permitted on district networks.

In contrast, mobile carrier wireless is managed by external providers (e.g., Verizon, AT&T) and includes services such as phone calls, texting, and internet access. These services operate independently of the district’s network and are not managed or maintained by the district.

📶 Mobile Coverage in District Buildings
The district does not control or restrict mobile phone coverage. Any signal issues inside buildings are typically due to:

• Limited coverage from the mobile carrier
• Building construction materials that interfere with signal strength

The district does not take any action to block or reduce mobile signals.

Students are not permitted to connect to the district’s primary wireless network.

Access to the district’s guest wireless network is limited to staff and students who have a documented developmental or health accommodation that requires internet access.

📞 Need an Accommodation?
Families of students with developmental or health-related needs are encouraged to contact their building principal to discuss any device accommodations.

Technical issues can arise at any time, and there are several ways for students to get help when they need it:

👩‍🏫 Teacher, Counselor, or Support Staff
The first and most important step is to let a staff member who works directly with your child know about the issue. They can submit a support request on the student’s behalf and notify the building’s tech team.

🏫 Main Office
Each building’s main office is a helpful resource during the school day. In addition to reporting issues to the tech team, the office can provide loaner devices immediately so students aren’t delayed in accessing their work.

💻 Student-Initiated Support
Students who have access to their district-issued Microsoft 365 account can open a support ticket directly through Incident IQ.